Return and Refund Policy

🔧 Columbia Steel & Welding Supply Online Store Return Policy

At Columbia Steel & Welding Supply, we stand behind the quality of our products and service. If you receive a defective item, we’re here to make it right.

✅ Returns for Defective Products Only

• We accept returns only for products that are defective or damaged upon arrival.

• To initiate a return, please contact us within 7 days of receiving your order.

• Include your order number, a description of the issue, and photos if applicable.

🚫 No Exchanges

• We do not offer product exchanges at this time.

• If you need a replacement for a defective item, a refund will be issued once the return is approved.

📦 Return Process

• Once your return request is reviewed and approved, we’ll provide instructions for sending the item back.

• Returned items must be unused and in original packaging.

• Refunds will be processed within 5–7 business days after we receive the returned item.